Imagine you're stressed out about an interpersonal conflict, and to get help you need to do an internet search and fill out a number of pages for intake, or worse, download an app without knowing if you're even able to use their services. The stress of unresolved conflict can damage relationships and reduce productivity. Humanz Mediate offers an alternative dispute resolution by providing individuals an unbiased mediator to aid in resolving disputes, rather than engaging in a lengthy, costly, and additionally stressful legal process. There's also a number of sensitive situations where clients may not be eligible for mediation. And while there are plenty of mediators, there isn't a mediation product on the market right now. We'll be designing in this 0 to 1 space.
When a conflict arises, people need to feel empowered to reach a resolution so they can receive guidance from an unbiased mediator.
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The chat bubbles kept me engaged.
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We used the 60/30/10 design rule to achieve balance, using a page in the About section to ideate color combinations with.
Purple is a main color in Humanz Mediate's current branding. It also can represent wisdom and power. We chose purple for the chat bubbles in order to provide an empowering feel for users who have a loss of control in their conflict.
Since blue represents consent, we decided to use it for the call to actions. It communicates the user's choice and consent in navigating onboarding. Finally, we have green as our accent color.
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We ran accessibility tests to check contract to ensure the text-background combinations are legible and a11y friendly.
We were able to incorporate a friendly onboarding system due to a couple key findings:
Looking back, we could validate assumptions more throughly by:
Making those changes would align us closer with our mission statement:
Designing for the most vulnerable user allows for the greatest accessibility to the product.
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